Returns & Exchanges
Due to the perishable nature of our Japanese Barbecue Sauce, we are unable to accept physical returns, but we want to ensure you are 100% satisfied with your order. If your sauce arrives damaged or doesn't meet your expectations, please reach out to our team within 30 days of purchase for a resolution.
Inspect Your Shipment
Upon delivery, please check your bottles for any leaks, cracks, or broken seals that may have occurred during transit.
Contact Support
Email our Family Support team at hello@bachans.com with your order number and a brief description of the issue.
Provide Documentation
Include a clear photo of the damaged product or shipping box to help us improve our packaging and expedite your claim.
Receive Refund or Replacement
Once reviewed, we will issue a full refund to your original payment method or ship out a fresh batch of sauce at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing