Returns & Exchanges

Due to the perishable nature of our Japanese Barbecue Sauce, we are unable to accept physical returns, but we want to ensure you are 100% satisfied with your order. If your sauce arrives damaged or doesn't meet your expectations, please reach out to our team within 30 days of purchase for a resolution.

1

Inspect Your Shipment

Upon delivery, please check your bottles for any leaks, cracks, or broken seals that may have occurred during transit.

2

Contact Support

Email our Family Support team at [email protected] with your order number and a brief description of the issue.

3

Provide Documentation

Include a clear photo of the damaged product or shipping box to help us improve our packaging and expedite your claim.

4

Receive Refund or Replacement

Once reviewed, we will issue a full refund to your original payment method or ship out a fresh batch of sauce at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing